Refund Policy

This Refund Policy describes the conditions under which Everon d.o.o. ("Everon", "we", "us") issues refunds. It forms part of our Terms of Service.

1. 30-Day Money-Back Guarantee (New Hosting Accounts)

1.1. Eligible products: all shared hosting plans (Shared Base Camp, Camp Four, Summit, and any future shared/cloud hosting product where this guarantee is explicitly offered).

1.2. Eligibility window: you may request a full refund within 30 days of your first invoice payment for the affected product. This guarantee applies once per customer, on a customer's first order of a given product type only. It does not apply to a second account of the same type, to additional accounts, or to re-orders after a previous refund.

1.3. What is refunded: the full amount paid for the hosting service itself.

1.4. What is NOT refunded, even within the 30-day window:

• Domain name registrations or renewals — registry fees are non-recoverable (see Section 3);
• Domain transfers;
• SSL certificates and other licensed third-party add-ons after activation;
• Setup fees on products that have a non-refundable setup fee (disclosed at checkout);
• Migration services or custom work already performed;
• Overage / extra-resource charges for services already consumed.

1.5. How to request: open a support request at info@everon.one from the email address on your account, with the subject line "Refund request — [your domain]". Include your invoice number and a brief reason. We use feedback to improve the service; you are not required to give detailed reasons.

1.6. How long it takes: we approve and initiate eligible refunds within 5 business days of receiving your request. PayPal account refunds appear instantly to within a few hours. Refunds to debit/credit cards processed through PayPal may take 5–10 business days to settle, depending on the card issuer and PayPal's settlement window. Refunds requested before a card payment has fully settled may be rejected by PayPal with an "unprocessable" error — we will retry once settlement is complete.

2. Renewals

2.1. Renewal payments are non-refundable.

2.2. We send renewal invoices 15 days, 7 days, and 1 day before the renewal date. PayPal recurring billing (Vault) is not available in our region, so all renewals require an active payment action by you — there are no surprise auto-charges.

2.3. To avoid an unwanted renewal, request cancellation in your Account at https://panel.everon.one before paying the renewal invoice. Once you have paid the renewal invoice, the payment is final and non-refundable; you may continue using the Service for the period you paid for.

2.4. Exception: if a renewal payment was charged due to a clear and demonstrable error on our part (for example, a billing-system bug that issued you the wrong invoice), contact support and we will make it right.

3. Domain Names — Always Non-Refundable

3.1. Domain registration, renewal, and transfer fees are paid immediately to the relevant registry and are non-recoverable by us. They are therefore non-refundable under any circumstances, including:

• order cancellation;
• account closure;
• the 30-day money-back guarantee in Section 1;
• registry-imposed restrictions, suspensions, or seizures;
• typos in the domain name (please check carefully at checkout);
• third-party trademark disputes;
• WHOIS verification failures caused by inaccurate contact data.

3.2. If you registered a domain together with a hosting plan and you refund the hosting under Section 1, the domain remains registered to you and is yours to keep, transfer away, or let expire. The domain portion of the invoice is not refunded.

4. Other Non-Refundable Items

• One-off services (migrations, custom configuration work) once performed;
• Add-on licences (control panel extras, premium DNS, paid SSL, etc.) once activated;
• Setup fees, where disclosed;
• Services terminated due to a breach of our Terms of Service or Acceptable Use Policy.

5. Chargebacks

5.1. If you have a billing dispute, please contact us first at info@everon.one. We resolve almost all disputes within a few business days.

5.2. Filing a payment chargeback without first contacting us is treated as a material breach. We may immediately suspend or terminate all services on your account and recover any costs (including chargeback fees) before reactivating service. Repeated or fraudulent chargebacks may result in permanent ban from our Services.

6. EU Consumer Right of Withdrawal

6.1. If you are a consumer resident in the EU/EEA, you may have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive.

6.2. Hosting Services are digital services. By placing an order and confirming you wish the Service to begin immediately, you expressly request that we begin providing the Service before the end of the withdrawal period and acknowledge that you lose your right of withdrawal once the Service has been fully performed (which, for a hosting service, occurs upon provisioning).

6.3. Our 30-day money-back guarantee in Section 1 is more generous than this statutory minimum and applies in addition to it where it benefits you. For domain names, the withdrawal right is excluded under Article 16(m) of the Consumer Rights Directive (goods/services made to the consumer's specifications and provided immediately).

7. Currency and Fees

Refunds are issued in the original currency of the invoice (EUR by default). We do not reimburse currency-conversion fees, intermediate-bank fees, or losses due to exchange-rate fluctuations charged by PayPal or your bank.

8. Contact

Refund requests and any questions about this policy:

info@everon.one

Everon d.o.o. — Registration 2738466293840 — Kožara 12A, Brčko distrikt, Bosnia and Herzegovina